'Always be yourself. UNLESS you can be a superhero. Then be a superhero'.

Learn more about human+ Guided


  • Learn to Control your superpowers

    As the world moves faster and as automation reshapes work, your uniquely human skills will become a very marketable part of your identity. This Program is entirely devoted to understanding and controlling these skills.

  • Access Exclusive Content by the World's Leading Experts

    Gain exclusive access to online instructional videos, activities, podcasts and articles built exclusively for the Future Work Skills Academy by world skills leaders.

  • Get ahead in learning 21st century skills

    Learn the essential skills of empathy, sensemaking, situational adaptability, social and emotional intelligence, problem framing and solving, and how to design, manage and lead virtual communities.

Program Journey

Packed with Value

  • Duration & Access

    8 weeks online - approximately 2 hours self-paced learning and 45-minute webinar a week effort. 365 days content access

  • Guided

    Weekly online check ins with your Program Guide and virtual support. Held at: 12 pm Australian Eastern Standard Time (Tokyo 11 am, Shanghai, Hong Kong & Singapore 10 am, New Zealand 2pm).

  • Certificate

    Complete program assessments and receive a certificate from Accredible

  • Grow with a Team

    Work in teams to apply the h+ Framework to a workplace challenge

  • human+ Framework

    Practice the application of the h+ Framework and add it to your tools for problem framing & solving

  • Enhance your skills through practical, case-based learning

    Rather than death by powerpoint our Programs are centred around application to real-world problems. And, our learning materials are interactive, multi-modality and custom-designed with you in mind.

Exclusive extras with this Program

  • The human+ Framework

    $300 value

    Learn to apply and take away your own copy of the human+ Framework methodology: the complete guide to using the 4 skills to problem frame and solve.

  • Live Q & A with Coaches

    Priceless

    You will have an opportunity throughout the Program to attend a session exclusively for your cohort where the coaches will directly answer your questions regarding course material.

This Program is certified through Acccredible

Complete this course and EARN more and enjoy more employment opportunities. Click on this link to discover labour market insights pertaining to this credential including volume of job openings and salary data.

What you will learn

  • 1

    Welcome to h+

    • h+ Program Overview

    • Meet the Production Crew

    • Your Learning Goals

  • 2

    Program Launch (Week 1) 2020

    • Zoom link Program Launch (Week 1) 19 August 2020 12:00 AEST

  • 3

    human+ Introducing the h+ Framework

    • Introducing the h+ Framework

  • 4

    Social Intelligence - Introduction

    • Social Intelligence Fundamentals

    • Social Intelligence: It's what success looks like!

    • Learn More

    • Challenge Yourself

  • 5

    Social Intelligence 1 - The Power of Awareness

    • Social Intelligence 1 The Power of Awareness Overview

    • Learn More

    • Jetsunma Tenzin Palmo (video 2)

    • Challenge Yourself

    • Session 1: Social Inteligence is a Whole Brain Concept

    • Introducing the next video

    • Learn More

    • Challenge Yourself

    • Session 2: Social Intelligence Begins as an Inside Out Skill

    • Introducing the next video

    • Learn More

    • Challenge Yourself

    • Session 3: Empathy is the Root Skill of Social Intelligence

    • Introducing the next video

    • More on Empathy

    • Learn More

    • Challenge Yourself

  • 6

    Social Intelligence 2 - Observation for Harmony

    • Social Intelligence 2 - Observation for Harmony

    • Learn More

    • Session 1 Introducing Attunement

    • Learn More

    • Challenge Yourself

    • Session 2 Words express thoughts and bodies express emotions!

    • An Additional Activity

    • Learn More

    • Challenge Yourself

    • Session 3 Orientation and Gesticulation

    • Learn More

    • Gesticulation Deep Dive

    • Challenge Yourself

    • Learn More

    • Challenge Yourself

    • Session 4 Expressions

    • Learn More

    • Challenge Yourself

  • 7

    Virtual Meet Up - Building Communities in the Cloud 1 (Week 2) 2020

    • Zoom link Virtual Meet Up - Building Communities in the Cloud 1 (Week 2) 26 August 2020 12:00 AEST

  • 8

    Social Intelligence 3 - Become a Value Creator in the Emotional Economy

    • Social Intelligence 3 - Adaptability Overview

    • Learn More

    • Adaptability in the Workplace

    • Challenge Yourself

    • Session 1 Introducing Adaptability

    • Learn More

    • Challenge Yourself

    • Session 2 Vocal Cues

    • Challenge Yourself

    • Learn More

    • Challenge Yourself

    • Session 3 Personal Environment

    • Challenge Yourself

    • Learn More

    • Arrangement and Associations Matter

    • Challenge Yourself

    • Session 4 Adaptability

    • More on Non Violent Communication

    • Learn More

    • Challenge Yourself

  • 9

    Social Intelligence Take the Challenge

    • Take the Social Intelligence Challenge (contributes to h+ Certificate)

  • 10

    SenseMaking - Introduction

    • SenseMaking Fundamentals

    • Definition of SenseMaking

    • Learn More

    • SenseMaking Timeline

  • 11

    SenseMaking 1 - What is SenseMaking

    • What is SenseMaking Overview

    • Session 1 Introducing SenseMaking

    • Challenge Yourself

    • Learn More

    • Session 2 Information Design

    • Challenge Yourself

    • Learn More

    • Session 3 Human Centeredness

    • Challenge Yourself

    • Session 4 Visual SenseMaking

    • A bit more Information

    • Challenge Yourself

  • 12

    Virtual Meet Up - Building Communities in the Cloud 2 (Week 3) 2020

    • Zoom link Virtual Meet Up - Building Communities in the Cloud 2 (Week 3) 2 September 2020 12:00 AEST

  • 13

    SenseMaking 2 - Become an Organizer

    • Organize Overview

    • Session 1 Introduction to Organize

    • Video Introduction (or Organize the Canines)

    • Organize the Canines

    • Session 2 Visual SenseMaking at Work

    • Challenge Yourself

    • Video Introduction

    • Visual SenseMaking at Work - 5 Hats

    • Challenge Yourself

    • Session 3 Let's Practice Organizing

    • Learn More

    • Session 4 Some Practical Tips for Organizing

    • Learn More

    • Challenge Yourself

  • 14

    SenseMaking 3 - Become a Visualizer

    • Visualize Overview

    • Session 1 Introduction to Visualize

    • Introducing the Video

    • Learn More

    • Challenge Yourself

    • Session 2 Practice Visualizing!

    • Challenge Yourself

    • Learn More

    • Challenge Yourself

    • Session 3 LATCH System Refresher

    • Challenge Yourself

    • Learn More

    • Challenge Yourself

    • Session 4 Practice, Practice, Practice!

  • 15

    SenseMaking Take the Challenge

    • Take the SenseMaking Challenge (contributes to h+ Certificate)

  • 16

    Virtual Meet Up - Introducing the human+ framework (Week 4) 2020

    • Zoom link Virtual Meet Up - Introducing the human+ framework (Week 4) 9 September 2020 12:00 AEST

  • 17

    Design Mindset Introduction

    • Design Mindset Fundamentals

    • Definition of Design Mindset

    • Design Mindset Introduction

    • Learn More

  • 18

    Design Mindset 1 - What is the Design Mindset?

    • What is the Design Mindset Overview

    • Session 1 The Design Mindset explained

    • Challenge Yourself

    • Challenge Yourself

    • Session 2 Empathy First

    • Challenge Yourself

    • Learn More

    • Challenge Yourself

    • Session 3 Prototyping to learn faster and communicate your ideas

    • Challenge Yourself

    • Introducing the next Video

    • The Power of Prototypes

    • Session 4 The Superpowers of Collaboration

    • Challenge Yourself

    • Learn More

    • Challenge Yourself

  • 19

    Design Mindset 2 - Tools for the Design Mindset

    • Design Mindset 2 : Tools for the Design Mindset Overview

    • Session 1 Introduction

    • Challenge Yourself

    • Session 2 Building Empathy for Your Users

    • Learn More

    • Challenge Yourself

    • Session 3 Who is your User anyway?

    • Challenge Yourself

    • Learn More

    • Audience Mapping

    • Session 4 Tools for Exploring the World of Your User

    • Challenge Yourself

    • Learn More - Introducing the next Video

    • Learn More

    • Session 5 Prototyping Magic

    • Challenge Yourself

    • Learn More - Introducing the next Video

    • Learn More

    • Challenge Yourself

    • Session 6 Top Tips for Collaboration

    • Challenge Yourself

    • Learn More - Introducing the Video

    • Learn More

    • Challenge Yourself

  • 20

    Virtual Meet Up - Challenge Universe and Assessment (Week 5) 2020

    • Zoom link Virtual Meet Up - Challenge Universe and Assessment (Week 5) 16 September 2020 12:00 AEST

  • 21

    Design Mindset 3 - Leading with a Design Mindset

    • Leading with a Design Mindset Overview

    • Session 1 Introduction

    • Learn More

    • Session 2 Bringing Intention to the Problem

    • Challenge Yourself

    • Design Challenge Activity

    • Challenge Yourself

    • Session 3 Bringing Intention to the Team

    • Challenge Yourself

    • Learn More

    • Challenge Yourself

    • Session 4 Bringing Intention to the Collaboration Space

    • Challenge Yourself

    • Learn More

  • 22

    Design Mindset Take the Challenge

    • Take the Design Mindset Challenge (contributes to h+ Certificate)

  • 23

    Novel & Adaptive Thinking introduction

    • Novel & Adaptive Thinking Fundamentals

    • Novel & Adaptive Thinking Introduction

    • What is Novel?

  • 24

    Novel & Adaptive Thinking 1 - Master Your Mind

    • Master Your Mind Overview

    • Session 1 Introducing Adaptive Thinking

    • Challenge Yourself

    • Learn More

    • Session 2 Self Awareness: A Key to Adaptive Thinking

    • Challenge Yourself

    • Learn More

    • Challenge Yourself

    • Session 3 Some Considerations

    • Challenge Yourself

    • Learn More

  • 25

    Virtual Meet Up - Users Needs (Week 6) 2020

    • Zoom link Virtual Meet Up - User Needs (Week 6) 23 September 2020 12:00 AEST

  • 26

    Novel & Adaptive Thinking 2 - The Creative Superpower

    • The Creative Superpower Novel Thinking Overview

    • Session 1 Novel Thinking Introduction

    • Challenge Yourself

    • Learn More

    • Challenge Yourself

    • Session 2 Novel Thinking is a Superpower

    • Challenge Yourself

    • Learn More

    • Challenge Yourself

    • Session 3 Techniques and Frameworks

    • Challenge Yourself

    • Learn More

    • Challenge Yourself

  • 27

    Novel & Adaptive Thinking 3 - 8 Practices for Novel and Adaptive Thinking Mastery

    • 8 Practices for Novel and Adaptive Thinking Mastery

    • Session 1 The Workout Introduction

    • Learn More

    • Session 2 Shake off Self Doubt and Fear of Failure

    • Learn More

    • Challenge Yourself

    • Session 3 Practice Dispassionate Observance

    • Challenge Yourself

    • Learn More

    • Challenge Yourself

    • Session 4 Seek Alternative World Views

    • Challenge Yourself

    • Learn More

    • Session 5 Slow Down

    • Challenge Yourself

    • Learn More

    • Challenge Yourself

    • Session 6 Ask Better Questions

    • Learn More

    • Challenge Yourself

    • Abbott and Costello on How Not to Ask Questions

    • Session 7 Utilize Ethnography

    • Challenge Yourself

    • Learn More

    • Session 8 Integrate Your Workout Plan

    • Learn More

    • Challenge Yourself

  • 28

    Novel & Adaptive Thinking Take the Challenge

    • Take the Novel & Adaptive Challenge (contributes to h+ Certificate)

  • 29

    Virtual Meet Up - Solution Ideation (Week 7) 2020

    • Zoom link Virtual Meet Up - Solution Ideation (Week 7) 30 September 2020 12:00 AEST

  • 30

    Virtual Meet Up - Team Presentations (Week 8) 2020

    • Zoom link Virtual Meet Up - Team Presentations (Week 8) 7 October 2020 10:00 AEST

  • 31

    Survey - Please give us your feedback

    • Course Feedback

Your Program Guides

Venessa Paech

Digital Citizenry Skills Coach

Hi, I'm Venessa Paech, your Digital Citizenry Skills Coach! I've led and participated in online communities for over 20 years, and I'm passionate about helping people understand and harness the power of gathering and belonging to meet the challenges and opportunities of our age. I co-founded and run Australian Community Managers, the APAC centre of excellence for online community management as a professional discipline, and I help empower community-building literacy for individuals, companies, and institutions.

Donna P.A. Eiby

Academic & Creative Director Future Work Skills Academy

Hi, my name is Donna P.A. Eiby and I am the founder of the Future Work Skills Academy. My days are spent collaborating with specialists globally to develop and deliver engaging learning experiences designed to enhance your uniquely human skills. It is my privilege to join you on your learning journey.

Learn from the Best in the World

Elizabeth Pastor

Visual SenseMaking Coach

Hi, I’m Elizabeth Pastor your FWSA Visual SenseMaking Skills Coach. My passion lies in helping people to learn, understand and make sense of complex situations in new and inclusive ways. Co-founder of Humantific in New York and I have an international profile as an innovation leader, designer, facilitator, and educator with a unique expertise in Visual SenseMaking and Strategic Co-Creation.

CJ Mills

Novel & Adaptive Thinking Skills Coach

Hi, I’m Cecilio ‘C.J.’ Mills your FWSA Novel and Adaptive Thinking Skills Coach. I have a deep, deep passion for competition, giving knowledge, and helping increase self-sufficiency. I am the Founder & Principal Consultant for Creative Adaptive Thinking, a solutions design firm that happens to teach project management. I have served in Program/Project Management roles in R&D, High Tech, Enterprise Security, Construction, Government, Non-profit, and Education. I combine creative thinking with a disciplined, calculated approach to architect innovative solutions for clients.

Enrol Now!!

Dr Sandeep Atre

Social Intelligence Skills Coach

Hi, I am Dr. Sandeep Atre your FWSA Social Intelligence Skills Coach. I am passionate about helping people understand themselves holistically, connect to each other in meaningful ways, and unleash their potential as individuals and as members of teams. I am the Founder of Socialigence – a venture that specialises in the development of Social Intelligence’ through online-courses and workshops. I am also author of two books – ‘Understanding Emotions Logically’ and ‘Observing Nonverbal Behavior’. Over the past 15 years, I have customised the concepts of Social Intelligence and interpersonal communication and found joy in transferring the power of Social Intelligence to people across the world.

Johannes Meyer

Design Mindset Coach

Hi, I am Johannes Meyer, your FWSA Design Mindset Skills Coach; I help people and their organizations solve problems and create new products, services and experiences using design approaches. A Design Thinking & Innovation Facilitator from Berlin, Germany, I teach and coach to enable people look at their challenges, customers and colleagues in new ways.

Hear from our superhero graduates

“The human+ program eases the fears many people have about the future workplace changing with automation and digitization. This program very eloquently and compellingly shows how inherently human skills are a must in the future workplace and how human capabilities can not be substituted with technology. Each unit in the program showcases how human qualities increase the value and advancement of the workplace. This program is a necessary reminder of what makes us inherently human, unique, adaptive and creative as the world around us changes.”

Kiran Shoker

“This Program focuses on an important series of skills necessary for work in the future. And today. The group assignment greatly enhanced my learning through the practice of these skills. ”

Denise Nowicki

“A wonderful thank you to Donna and your Team for all the time you invest in us. Life would be dry without learning and growth. As good wine matures with age, so shall the inputs and seed you've sown in us.”

Onyedikachi Ude

“It was awesome learning experience!”

Priyanka Gulati

“I really enjoyed the course and learning new techniques which I will be working on going forward.”

Bernadette Canniffe

“I have learned a valuable set of skills that I look forward to using in both my professional and personal life.”

Christopher Moges

“The amount of self-awareness I gained through the human+ program has allowed me to deliver greater value back to my organization. It was awesome!”

Manny Gigante

“Great program providing an in-depth look at “soft skills” needed not only for positive interactions in the workplace, but in everyday life. ”

Lisa Strong

“human+ provides different tools to deal with the human aspects of any system. Delivered by skills specialists from around the world it is like having access to your dream human library.”

Ashwani Kumar Sinha

“human+ has pushed the envelop and expanded my knowledge on empathy and skills required for the 4IR, my understanding has broadened, illuminated. An absolute must for every Agile work environment. Love it.”

Onyedikachi Ude